Privacy Policy

This Privacy Policy applies to personal information collected through the Joker Casino website, online account services, customer support channels and related features. Personal information means information that identifies a player or could reasonably be connected with that player. The information handled will depend on how a player uses the site, which services are requested and what information is required for account, payment, verification or legal purposes.

By using the website or creating an account, players should read this Privacy Policy together with the relevant site terms and notices. Some information is needed to provide the requested service, while other information may be collected when a player chooses to use optional features or agrees to receive marketing. Where consent is requested, a player can usually change that choice later, subject to the limits explained below.

This policy is written for players in Australia and uses general language because privacy requirements can vary according to the service, the type of information involved and the circumstances in which it was collected. If a particular notice gives more specific information about a data use, that notice should also be considered.

Joker Casino may collect information directly from a player, automatically through use of the website, or from service providers and other sources where this is permitted. The types of information commonly handled by an online casino site include the following:

• Account details, such as a player’s name, date of birth, contact details, login information and account preferences.
• Verification information, such as identity documents, proof of details, information about age or residency, and records of checks completed to confirm an account.
• Payment and transaction records, including deposits, withdrawals, gaming activity, account balances, payment method details and related transaction information. Full payment card details may be handled by the relevant payment provider rather than stored directly by the site.
• Device and technical information, such as an IP address, browser type, operating system, device identifiers, language, time zone, approximate location and information about how the website is used.
• Cookie and similar technology data, including information about sessions, preferences, visits, clicks and interactions with site features.
• Communications and support information, including messages, enquiries, feedback, documents or other details provided when a player contacts the site.
• Information relevant to security, fraud prevention, responsible account management and compliance checks, where it is necessary and permitted.

This information may be used to create and maintain an account, provide requested services, process deposits and withdrawals, record transactions, respond to support enquiries and improve the website. It may also be used to verify identity and eligibility, detect or prevent fraud and other misuse, protect the security of accounts, manage risk, investigate unusual activity, and support responsible use of gambling services.

Information may also be used to meet legal and regulatory obligations, keep required records, resolve disputes, enforce site terms, respond to lawful requests and protect the rights, property and safety of players, service providers and the site. Where appropriate, information may be used for service messages, account notices and marketing. Marketing communications should include a practical way to opt out, and withdrawing marketing consent does not normally stop essential messages about an account or requested service.

Where personal information is requested, a player may be told whether it is required or optional. If information needed for account operation, verification, payment processing or legal compliance is not provided, some services may not be available or an account may not be able to remain active.

Personal information may be shared when reasonably necessary to provide services or meet the purposes described in this policy. This can include sharing with payment processors, identity and age verification providers, technology and hosting providers, customer support platforms, security and fraud prevention services, professional advisers and other suppliers that help operate the website. These providers should only receive information relevant to their role and may be required to protect it.

Information may also be disclosed where required or permitted by law, in response to a valid legal or official request, to investigate suspected fraud or unlawful activity, or to protect the site, players and others. If the business or a part of its services changes ownership or structure, relevant information may be transferred as part of that change, subject to applicable privacy requirements.

Reasonable technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Examples may include access controls, secure systems, monitoring, verification procedures and staff or supplier confidentiality requirements. No online transmission or storage system can be guaranteed to be completely secure, so players should use strong, unique passwords, keep login details private and contact support promptly if they suspect unauthorised account activity.

Personal information is kept only for as long as it is reasonably needed for the purposes explained in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or disposed of in accordance with applicable requirements.

Joker Casino may use cookies and similar technologies to make the website function, remember choices, maintain secure sessions, understand how features are used and support relevant communications. Some cookies are necessary for account access, security and core site functions. Other cookies may help with preferences, analytics or marketing and may be optional depending on the available settings.

Players can manage or restrict cookies through the settings in their browser. A browser may allow cookies to be deleted, blocked or accepted only with permission. Blocking necessary cookies may affect logins, account functions or other parts of the website. Cookie settings can usually be changed at any time, although changes may not remove information that was already collected.

Depending on applicable requirements and the circumstances of a request, players may have rights concerning the personal information held about them. These rights can include asking for access to their information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that is no longer needed, and withdrawing consent to receive marketing communications.

Making a data request

To exercise these rights, or to ask a privacy question, contact support@jokercasino.wtf. Please explain the request clearly and provide enough information for the relevant account or records to be identified. For security, identity may need to be confirmed before information is disclosed or an account change is made.

A request to access, correct or delete information will be considered in line with applicable requirements. Deletion may not be possible where information is needed to provide a service, protect security, investigate suspected misuse, resolve a dispute or meet a legal record-keeping obligation. In those circumstances, the information may be retained, restricted or separated from active use for the required period.

Players can withdraw consent to marketing by using the unsubscribe option in a marketing message or by contacting support@jokercasino.wtf. Opting out of marketing does not prevent essential service communications, including account, transaction, security or verification messages. A player may also contact support@jokercasino.wtf if they believe their personal information has been handled incorrectly or if they need clarification about this Privacy Policy.

This Privacy Policy may be updated when services, technology or privacy requirements change. The latest version published on the website will apply from the time it is made available. Players should review this page from time to time for information about how personal information is handled.